Client Services
Frequently Asked Questions
Find answers to the most common questions about our custom tailoring process.
Our standard production time is 15-20 business days. Shipping usually takes an additional 3-5 days depending on your location.
We offer a Perfect Fit Guarantee. If your garment requires minor local alterations, we provide an alteration credit up to $50. If it cannot be altered, we will remake it for you from scratch.
All our silk is sourced directly from sustainable, traditional silk villages in Vietnam, renowned for their centuries-old craftsmanship (such as Van Phuc and Bao Loc).
Yes! Beyond the options in our interactive 3D configurator, you can leave special instructions at checkout for specific styling requests.
We have a detailed Size Guide with instructional videos. All you need is a soft measuring tape, a friend to help, and 5 minutes.
Yes, we ship via DHL Express to over 150 countries. Shipping rates are calculated at checkout.
Still have questions?
Our tailoring experts are here to help you coordinate your bespoke order.
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